- a004P000013Vh46_Potter Randall 911 - APR2021 - OTT
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Cell Phone Information

When Dialing 9-1-1 from Your Cell Phone

  1. Call only for immediate emergency assistance—medical, fire, or police.

  2. Be prepared to provide your location and any essential information the 9-1-1 operator may need.

  3. Stay on the line until told to hang up. You may be transferred to another agency.

Active Cell Phones:

  • Be sure to give the call taker your phone number right away in case the call is dropped so the 9-1-1 operator can call you back.

  • With most cell phones your location can be tracked.

Inactive Cell Phones without a Service Plan

  • Even cell phones without active service can dial 9-1-1. Take batteries out of cell phones before recycling them or giving them to a child to play with. As long as the phone will hold an electrical charge, it can be used to dial 9-1-1.

  • Give your location right away. 9-1-1 does not receive location information from phones that do not have service.

  • Call back if you are disconnected. 9-1-1 will not be able to call you back.

Pre-paid Minutes Cell Phones

  • Give your location right away. With some phone models or minute plans, 9-1-1 does not receive location information.

  • Next tell the 9-1-1 operator what type of help you need.

  • If you run out of minutes during a 9-1-1 call, the call will end. 9-1-1 cannot call you back.


  • Do not hang up on an accidental 9-1-1 call. Inform the 9-1-1 operator that the call was an accident before you hang up. 

  • Do not pre-program 9-1-1 into your or your child's cell phone's speed dial. This can lead to accidental calls.

  • Teach young children how and when to dial 9-1-1 from a cell phone. Train them to press 9-1-1 and the “send” button only in an emergency.

  • Lock it! Please lock your cellphone key pad before placing it in your purse or pocket.

Text-to-9-1-1 is now available in Potter and Randall Counties

When an emergency occurs, calling 9-1-1 isn’t always an option. Residents in Potter and Randall counties can now send text messages to 9-1-1. Text-to-9-1-1 provides accessibility to the hearing and speech-impaired population and provides an alternative to reach help in a dangerous situation when a voice call is not possible or where a voice call fails due to a high-volume of activity. We are pleased that this service is now available however; The Potter Randall 9-1-1 Emergency Communications District asks that you

“Call If You Can, Text If You Can’t.” How to text-to-9-1-1 in an emergency

 Enter the numbers “911” in the “To” field  The first text message to 9-1-1 should be brief and contain the location of the emergency and type of help needed (Police, Fire, Medical)  Push the “Send” button  Be prepared to answer questions and follow instructions from the 9-1-1 call taker  Text in simple words – do not use abbreviations or slang  Keep the text message brief and concise

When to text 9-1-1

 If you are deaf or hard of hearing, speech impaired, or non-verbal  When making a voice call could put you in danger  If you are injured and cannot speak  If you are in a remote location and can only send text messages

What you should know

 Photos and videos cannot be sent to 9-1-1 at this time  Text-to-9-1-1 will only work in SMS format. Your device must have a text or a data plan. A “group text” will cause your message to 9-1-1 not to go through. Do not send your emergency text to anyone other than 9-1-1. Do not use emoticons or other symbols and do not use abbreviations or acronyms  You may receive a “bounce back” message similar to following “ Text to 9-1-1 is not available please make a voice call” if a network provider is experiencing technical difficulties, your device is not supported, or you have traveled to an area where Text-to-9-1-1 is not supported. Currently this ser vice is available to all citizens and visitors to Potter and Randall Counties, including the cities of Amarillo and Canyon.  Please do not text and drive


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