- a004P000013Vh46_Potter Randall 911 - APR2021 - OTT
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Enhanced Nine-One-One (E9-1-1) is a single, easy-to-remember number used when reporting emergencies to fire, police, and emergency medical service providers. The  E9-1-1 system, operational in the Potter-Randall Emergency Communications District, is designed to automatically route any 9-1-1 call, placed from a telephone instrument (including wireless and Internet) within the District's geographical boundaries, to the proper public safety answering point (PSAP) responsible for dispatching emergency services to the caller. (At the current time, there are limitations to both wireless and Internet location technologies.)


Benefits of E9-1-1


The E9-1-1 system has enhanced the ability of emergency service providers to save the lives and property of citizens in the Potter-Randall 9-1-1District.  Some of the direct benefits of the emergency communication system provided by the District include the following:


  • Only one three-digit number to remember in an emergency situation.


  • The 9-1-1 call is routed to the proper agency responsible for dispatching help to the caller.


  • Telecommunicators have the equipment and training necessary to communicate with hearing/speech impaired callers using TTY equipment. (Standards for the technology to access 9-1-1 using text messaging, instant messaging and email are currently under development. These services will be part of the NG9-1-1 System.)


  • The caller's name, address and telephone number, as well as the proper fire, police and emergency medical service designated to respond to the caller's address, is automatically provided to the telecommunicator; thus reducing total response time.


  • In the event the caller is unable to speak, the telecommunicator has the ability to dispatch help to the caller's location that is provided by the E9-1-1 system.


  • E9-1-1 supports virtually every spoken language thru interpretation services provided by the District.


  • All PSAPS in the Potter-Randall 9-1-1 District are part of a common network, allowing each to transfer calls, conference multiple PSAPs and/or share information within a closed system.


  • ANI/ALI information provides a means to control and reduce prank calls.


  • The public education programs associated with E9-1-1 promote citizen awareness and involvement with emergency service providers.


  • The E9-1-1 system is designed to allow PSAPs the ability to directly transfer a caller to another public safety agency or poison control center.


  • The E9-1-1 system will identify calls from wireless and Internet phones, advising the telecommunicator to ask proper questions to determine the location of the emergency.

  • Phase II provides additional location information to telecommunicators.  Location information for Internet phones (VoIP) is typically entered by the subscriber through a website.

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